Why You Need a Chatbot
A chatbot is a virtual consultant whose main task is to perform routine and monotonous work for you instantly and around the clock. For example, it can help users choose a product, provide technical support, and with our service, sell goods and services by saving customer data in CRM. With a chatbot, you can significantly reduce the number of support managers.
Key Benefits of Using a Chatbot:
- 24/7 availability for customers.
- Reduced workload for the support team.
- Automation of sales and order processing.
- Improved customer satisfaction through quick responses.
- Enhanced data management and insights.
In the modern digital landscape, customers expect immediate responses and seamless interactions. A chatbot can meet these expectations, providing a consistent and efficient service that enhances the overall customer experience. By automating repetitive tasks, businesses can focus on more complex and high-value activities, leading to improved productivity and growth.
Main Functions of the Service
Create Chatbots in a Convenient Builder
In our builder, you can customise automatic responses to user messages without programming knowledge. The chatbot can filter the content of messages in the desired format. For example, if the phone number or other data is misspelt, the programme will ask the client to specify the correct value. And of course, the bot can transfer the information to your CRM or any third-party resource.
The builder is designed to be user-friendly, allowing anyone to create and manage chatbots with ease. It includes a range of templates and tools that make the process straightforward and efficient. This means you can have a fully functional chatbot up and running in no time, ready to handle customer inquiries and automate various tasks – Chatbot for Instagram.
Auto-Response to Comments
This feature is needed to track new comments under your posts or live streams. The bot will be able to instantly respond to users, comments and if necessary, additionally write to them in Direct. The best tool to launch contests to increase engagement and boost the reach of your Instagram account.
By responding to comments in real-time, the chatbot helps maintain an active and engaging presence on your Instagram account. This can significantly increase interaction rates, driving more traffic to your posts and improving your visibility on the platform. Moreover, the chatbot can handle multiple interactions simultaneously, ensuring that no customer inquiry goes unanswered.
Manage Your Customer Base in CRM
All users who interacted with the chatbot will be added to the CRM. You can customise the bot to segment customers by parameters, for example, to separate those who are interested in a product from those who bought it. Phone numbers, emails, delivery addresses and other data from incoming messages are also stored in cells. The information can be exported in a convenient format.
A robust CRM system is essential for managing customer relationships effectively. By integrating the chatbot with your CRM, you can automate data collection and analysis, providing valuable insights into customer behaviour and preferences. This information can be used to tailor your marketing strategies, improving customer retention and boosting sales.
Start Mass Mailing in Direct
This tool allows you to send messages to everyone who has communicated with your chatbot in Direct. In the settings, you can filter your customer base by different parameters. And in conjunction with our CRM, you can make personalised mailings to a specific segment of users. The function is great for reminders about promotions, discounts or other events.
Mass mailing is an effective way to reach out to your customer base with targeted messages. Whether you are announcing a new product, offering a discount, or reminding customers about an upcoming event, personalised mailings can increase engagement and drive sales. The chatbot ensures that your messages are delivered promptly and accurately, maximising their impact.
Additional Features
Customise an Engaging Welcome Menu in Direct
Activate buttons at the beginning of a dialogue in a welcome menu format or in the middle of correspondence as a call to targeted action. These buttons can guide customers through your offerings, making it easier for them to find the information they need and take desired actions. This feature can significantly improve the user experience, making interactions more intuitive and efficient.
Increase Subscribers with Subscription Verification
Offer potential customers a lead magnet in return for a subscription and increase the number of active subscribers. The chatbot can verify the relevance of the subscription over time with a timer, ensuring that your subscriber list remains current and engaged. This feature is particularly useful for growing your audience and maintaining high levels of engagement.
Send Messages as a Gallery with Buttons
Showcase your product, course or product catalogue directly in Direct as a gallery of 10 messages that are easy to flip through. Each message can include buttons that link to your website or specific products, making it easy for customers to browse and shop directly from their inbox. This feature provides a visually appealing and interactive way to present your offerings, enhancing the overall customer experience.
React to Mentions in Stories, Send Audio, and Post
Engage with every interaction with your content to boost engagement and please the algorithm. Create contests in stories and direct: the bot will send everyone prizes and thank yous. By reacting to mentions and engaging with your audience, you can increase your visibility and foster a stronger connection with your followers.
Run Automated Giveaways, Games, Quizzes and Promo Code Giveaways
Engage your audience with game mechanics. Run quizzes and quizzes with a chatbot. Send unique promo codes that can be used for end-to-end analytics. These interactive elements can make your marketing campaigns more engaging and fun, encouraging participation and driving customer loyalty.
Increase the Effectiveness of Targeted Ads with a Chatbot
Increase ad effectiveness and get more sales. Launch the targeting bot and select the “Messages” target. The bot will process every order and won’t leave your customers unattended. By integrating the chatbot with your advertising campaigns, you can ensure that every lead is followed up promptly and effectively, maximising your return on investment.
Synchronise Your Chatbot with Any Service by Querying the API and Sending a Webhook
Integrate customer data from Instagram with any website. The bot can send new order data to an external CRM or send a telegram notification for fast customer support. This feature provides the flexibility to connect your chatbot with various tools and platforms, ensuring seamless data flow and enhanced operational efficiency.
It’s Official
SMMBOT.net works on Instagram’s official API platform, so by creating a bot in our service, you are not violating Instagram rules in any way. In addition, the chatbot responds exclusively to incoming messages, which means that it only interacts with users who have conditionally given their consent to correspond.
By adhering to Instagram’s guidelines, you can ensure that your chatbot operates smoothly and legally, providing reliable service to your customers. This compliance also helps build trust with your audience, as they can be confident that their interactions with your chatbot are secure and legitimate.
